Terms & Conditions

These Terms & Conditions govern your access to and use of the Evya Healthcare website, services, and related offerings. Using this site or any service offered through it means you agree to the terms below.

Please read these Terms carefully before using our services. If you do not agree with any part of these terms, you must not use the platform.

1. Nature of Service

Evya Healthcare is a digital healthcare platform offering online homoeopathy consultations, wellness assessments, and treatment advice. Qualified and experienced professionals provide services.

Our services are intended for non-emergency and non-life-threatening medical concerns only. They are not suitable for situations requiring urgent medical attention, hospitalisation, surgical intervention, or emergency diagnosis.

2. Medical Disclaimer

The information and consultation services provided via this website are meant to support your health and well-being, but they:

 

• • Do not replace in-person medical care from a licensed physician, especially for critical or acute conditions.

• • Should not be used in case of medical emergencies, accidents, severe infections, or injuries. In such cases, please visit your nearest emergency service.

• • Depend on the accuracy of the information you provide during the consultation. Users are expected to disclose their full health history, ongoing medications, and relevant conditions.

• • May lead to varying results based on individual health profiles, lifestyle factors, age, and responsiveness to treatment.

Evya Healthcare shall not be held liable for any outcomes resulting from omitted or inaccurate medical history provided by the user.

3. Appointments and Cancellations

Booking:

 

• • All appointments must be booked in advance via our official website or designated communication channels.

• • Once booked, you will receive confirmation via email or message with further instructions.

Cancellations:

 

• • Cancellations and rescheduling should be made at least 24 hours prior to your appointment time.

• • Late cancellations or failure to attend the appointment may result in forfeiture of the consultation fee.

Missed Appointments:

 

• • No-shows or missed appointments without prior notice are not eligible for refunds or rescheduling under the standard policy.

We reserve the right to refuse future bookings in the event of repeated missed appointments or abuse of our scheduling system.

4. Payments and Refunds

 

• • All fees for services are displayed transparently on the website during the booking process.

• • Payments must be made in full at the time of booking using secure, third-party payment gateways.

• • Evya Healthcare does not store payment card information.

• • Refunds are issued only in specific circumstances, such as:
    
    

     

    • • Service not rendered due to technical failure from our side
    • • Valid cancellation made within the allowed period

Refund eligibility is subject to review and processed according to our [Refund Policy].

5. User Conduct and Responsibilities

By using our services, you agree to:

 

• • Provide honest, complete, and accurate health information

• • Respect the time and advice of healthcare professionals

• • Use the platform for lawful and non-commercial purposes only

• • Avoid sharing any content that is false, offensive, defamatory, or harmful in nature

• • Not attempt to impersonate another person or use someone else’s account

We reserve the right to suspend or terminate user access in the event of misconduct, fraud, or violation of these terms.

6. Limitation of Liability

While we strive to provide high-quality, professional services, Evya Healthcare makes no guarantees regarding specific outcomes or results.

We are not responsible for:

 

• • Lack of improvement or response to treatment

• • Misuse of remedies or incorrect dosage by the user

• • Technical issues such as internet outages, login failures, or software errors during consultations

• • Data loss due to third-party service providers beyond our control

To the fullest extent permitted by law, Evya Healthcare disclaims liability for any indirect, incidental, or consequential damages arising out of your use of the platform or services.

7. Intellectual Property

All content, branding, images, and materials on the website are the intellectual property of Evya Healthcare. They may not be copied, reproduced, or distributed without explicit written consent.

Use of any third-party logos, tools, or services is done under licence or fair use and remains the property of their respective owners.

8. Modifications to Terms

Evya Healthcare reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of the platform after changes implies acceptance of the revised terms.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.

Disclaimer

These Terms & Conditions are governed by and construed in

• EVYA Healthcare offers homoeopathic tele consultations and treatments as part of a complementary and holistic approach to wellbeing. Homoeopathy is a complementary therapy and is not a substitute for medical diagnosis or treatment provided by a registered medical doctor.

 

• While homoeopathy is a complementary therapy recognised and used by many individuals worldwide, its efficacy may vary from person to person. Results are assured but not guaranteed and may differ depending on individual health profiles and lifestyle factors.

 

• EVYA Healthcare’s Homoeopathic consultations are not intended to replace conventional medical treatment. In cases of serious, chronic, or life-threatening conditions, we strongly recommend consulting your primary healthcare provider or a specialist. If you have a health condition or are currently receiving medical treatment, you should continue to consult your GP or specialist.

 

• EVYA Healthcare practitioners are registered and trained in accordance with applicable regulations. However, homoeopathy is not a replacement for emergency medical care or hospital services.

 

• By engaging with our services, you acknowledge and agree to the above and take full responsibility for your healthcare choices.

 

• If you are experiencing a medical emergency, please contact NHS 111 or dial 999. 111 and 999 are free services to dial from your Landline and mobile.

 

Consent and Agreement that Person will digitally sign.

 

1. I voluntarily consent to receive treatment from Doctor Ashish at Evya Healthcare Limited through teleconsultation.
   
   The doctor has thoroughly explained the nature and method of the treatment, including any diagnostic procedures (whether involving equipment or otherwise), and has satisfactorily addressed all my questions regarding my condition and the proposed treatment.

 

2. I have reviewed the treatment plan and associated charges, and I agree to pay the stated fees. I understand and accept that these charges are non-refundable and non-adjustable.

 

3. I acknowledge that the doctor has made no guarantees regarding the outcome or duration of the treatment.

 

4. I agree that the doctor shall not be held liable under any legal theory or indemnity in connection with my treatment. I hereby release and permanently waive any claims I may have against the doctor related to this treatment.

 

5. For the purpose of helping and educating others, I have no objection to the observation or photography of my treatment, including the publication of before-and-after images showing improvements in my condition. This is permitted only if my identity is not disclosed through the images or accompanying descriptions.

 

6. I agree to provide accurate information about my medical history and any known allergies. I also commit to cooperating fully with the doctor and following their instructions and recommendations to the best of my ability.

 

7. I digitally sign this registration form and retain a copy as confirmation of my agreement to the terms outlined herein, applicable to registration, extension, and renewal.

 

8. I consent to receive promotional emails and SMS communications from Evya Healthcare Limited.

 

[Name:                                                 ]           Date [____/____/____]