Privacy Policy

At Evya Healthcare, we are committed to protecting your personal information and ensuring that your data is handled in a transparent, secure, and lawful manner. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you use our website and services, including online homeopathy consultations.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of data to deliver our services effectively:

a. Personal Information

• Full name
• Contact details (email, phone number, address)
• Gender, age, and date of birth
• Communication preferences

b. Medical Information

• Health conditions, symptoms, and case history
• Medication and treatment history
• Lab reports, test results, images, or medical documents uploaded by you
• Consultation notes and follow-up records

c. Usage Data

• IP address, browser type, operating system
• Website navigation data, time spent on pages
• Device type and location (where applicable)
• Cookies and tracking technologies (for analytics purposes only)

Note: We do not knowingly collect data from individuals under 16 without verified parental or guardian consent.

2. How We Use Your Data

We use your personal and health data for the following purposes:

• To provide accurate and personalised homeopathy consultations
• To maintain your health records for continuity of care
• To communicate appointment updates, follow-up reminders, or service-related notifications
• To recommend lifestyle or dietary changes where appropriate
• To improve user experience on our website (using anonymised data for analytics)
• To comply with legal and regulatory requirements

We will only use your data in ways that are compatible with the purpose for which it was collected unless otherwise permitted by law.

3. Legal Basis for Data Processing

We process your personal data on one or more of the following legal grounds:

• Consent – when you voluntarily provide information during consultation or while booking services.
• Contractual necessity – to provide the services you’ve requested.
• Legal obligations – where required by law or regulatory authorities.
• Legitimate interests – to improve our services, protect our platform, or respond to inquiries.

You may withdraw your consent at any time, which may affect our ability to continue delivering services.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Authorised healthcare professionals for providing you with medical advice and care.
• Third-party service providers (e.g. payment gateways, email services, secure video platforms) strictly for operational purposes.
• Regulatory bodies or legal authorities, when required by law, court order, or applicable regulations.

All third-party partners are required to follow strict data protection and confidentiality policies.

5. Data Storage and Security

We take appropriate technical and organisational measures to secure your data:

• All health records are stored in encrypted, access-controlled systems
• Online consultations are conducted over secure, encrypted video platforms
• Regular audits are conducted to ensure data security compliance
• We retain your data only for as long as necessary for treatment, legal, and operational purposes
• When no longer needed, your data is securely deleted or anonymised

6. Cookies and Tracking

Our website may use cookies or similar technologies to:

• Understand visitor behaviour and improve website performance
• Remember your preferences and language settings
• Track non-identifiable analytics to optimise user experience

You can manage your cookie settings via your browser. Declining cookies may limit some site functionality.

7. Your Rights Under Data Protection Law

You have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you
• Right to rectification – request correction of inaccurate or incomplete information
• Right to erasure – request deletion of your personal data, where legally applicable
• Right to object or restrict processing – especially where data is processed based on legitimate interests
• Right to data portability – receive your data in a structured, machine-readable format
• Right to withdraw consent – at any time without affecting prior lawful processing

To exercise any of these rights, contact us at: wellness@evyahc.com

8. Data Transfers Outside the UK

If your data is transferred outside the UK (e.g. for cloud services), we ensure adequate safeguards are in place, including contracts based on Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Policy Updates

We may update this Privacy Policy periodically to reflect legal or service changes. The updated version will be posted on this page with a new “Effective Date.”

10. Contact Us

For questions, concerns, or complaints about how we handle your data, please contact:

📧 Email: wellness@evyahc.com

📞 Phone: +44 20 34 111 711